Frequently Asked Questions ~ FAQ's
Is There A Delivery Charge?
Sometimes! We offer free delivery as
often and with as many products as possible.
Some items are subject to a subsidized delivery
charge. Email info@cfcinteriors.com and we will confirm the cost of delivery. We try to have competitive pricing at CFC Interiors and have searched far and wide for low postage costs.
When Can I Expect My Order?
If your purchase is in stock you can expect your order within 3 - 5 working days. Due to a high volume of orders during July and over the Christmas period delivery may take longer. Allow 6 - 10 weeks for larger items (UK) e.g. furniture, tables and chairs. If an item you have ordered is not in stock we will email you with an estimated delivery date if this is unsuitable you may cancel your order with immediate effect and no delivery fee will be charged.
What If My Delivery Contains Damaged Goods?
Breakages must be notified immediately upon receipt (within 2 days), we may request a photograph or return of goods to substantiate the claim. No items may be returned to us without prior agreement. They will then be replaced or refunded.
Do You Deliver Outside The UK
We are able to deliver to areas other than mainland UK. Postage costs can be prohibitive when ordering outside the UK and Ireland.
How Do I Place An Order?
After searching for a product that you would like to buy, you can place an order by clicking the "ADD TO CART" button next to the item you wish to buy. When you have completed your shopping, click on the "CHECKOUT" button at the top of each page and this will bring you to the order form. Once in this page you will be asked to submit your personal information and payment details via our secure server. Alternatively you can place your order by telephone (028) 86763319 , by Fax (028) 86766780 or by emailing info@cfcinteriors.com
What methods of payment do cfcinteriors.com
accept?
MasterCard, Visa, Maestro, Solo, Delta.
When does the payment leave my account?
Immediately as you place your order. If the product is not in stock we will contact you to advise you of a delay and delivery date, at this stage you can choose to cancel your order and your card will be refunded.
I prefer not to submit my credit card details online, is there an alternative method of purchasing my goods?
If you do not want to submit your credit card details on-line or you do not have a credit card you can place an order by telephone (028) 86763319 , by fax (028) 86766780 or by email at info@cfcinteriors.com. Such an order will not be processed until a cheque has been cleared, cheques should be made payable to CFC Interiors LTD. Alternatively we can take your credit card details over the telephone.
What if I have a complaint?
At CFC Interiors we endeavor to make your shopping experience straightforward, value for money and enjoyable. In the unlikely event that you are not satisfied with the service provided please inform us by emailing info@cfcinteriors.com or alternatively contact us by telephone (028) 86763319. Problems will be dealt with in a prompt and professional manner and will not affect your statutory rights. Our aim is to acknowledge your complaint within 48 hours and will seek to resolve it quickly and efficiently.
Is cfcinteriors.com A Secure Site To Buy From?
Yes - CFC use a recognised professional system called Worldpay, which controls the online purchases. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. For a full explanation of site security see Site Security Information. (This should be a link directly to the site security information page)
Do you pass customer details on to any third party
NO, we at CFC Interiors have a strict policy with regards to customer details. Any information provided from you to us will be kept confidential and will not be passed onto third parties.
If I want something that does not appear on your website - can you get it?
We have thirty years experience in the retail business and continuously endeavor to source high quality products to provide the best service possible to our customers. If there is a brand or specific product that is not in stock we will make every effort to obtain it for you through our vast range of contacts.
What is the Warranty Policy at cfcinteriors.com?
All of our products come with a full manufacturer's warranty. This warranty will be for at least one year from the date of supply of the goods to you, but any limitation on the warranty does not in any way affect your statutory rights under the Sale of Goods Act 1979 (as amended) or otherwise. Problems with items kept for over a year will be dealt with on an individual basis and will involve repair or partial refund in line with the law.
Do prices include VAT?
YES, all stated prices include VAT at 17.5%
Do You Have A Showroom?
YES, we have two showrooms in N Ireland. We have grown to become a household name in home-furnishings with two superstores covering a combined space of 80,000 sq. ft.
These two principal outlets - situated in Cookstown, Co Tyrone and Campsie, Londonderry - are both large superstores that specialise in all aspects of home interiors. Much of the success is due to the emphasis we place on Caring For Customers , something we have been doing for 30 years and are continuing to do today.
Do you offer a gift wrapping service?
YES, for the small fee of £1 per item we can wrap your purchase. Ideal if you are getting the purchase delivered to someone as a gift.
Do your gift vouchers expire?
Gift vouchers expire one year from the date of purchase, however if you do not wish to purchase within the year they can be renewed within the store.
Why is there a charge for the dispatch of Gift Vouchers?
We feel that it would be irresponsible for us to send Gift Vouchers through the post in the normal fashion, and have taken the decision that recorded delivery should always be implemented. Therefore £1 acts as an insurance policy to ensure that your voucher is not intercepted and doesn't get into the wrong hands.
Can I use my gift voucher online without actually coming into the store?
Not yet - But watch this space!
Tips From CFC Interiors.
When ordering large items of furniture, before you confirm your order make certain that the item of furniture will fit into the designated area.
Also ensure that the item will fit through doorways and up stairs so delivery will not be obstructed.
If in doubt about any aspect of your order contact a member of the team!
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